Help Desk
Your Partner for
Help Desk Solutions
Our help desk service is our award-winning global service desk team available 24/7/365 in multiple languages. The help desk and onsite services are staffed by a carefully selected and trained technical support team. The team’s goal is to provide an exceptional service experience to customers of any size. We offer full turnkey support desk services for your entire organization or can customize our offering to specific applications, locations, or countries.
Onsite and Remote Hands-On Assistance
Multilingual Help Desk Support
We serve over 50,000 users globally, with our first contact resolution (FCR) sitting at an astonishing high value of 92%. One of the key reasons we are able to do this is because we assign you to the correct support individual to be able to immediately resolve your issues. You can receive support and view ticket interfaces in the following languages: English, French, Portuguese and Spanish.
Ticket Management with SLA
Flat Fee User Pricing
One of the challenges businesses face in having a secure and stable IT infrastructure is finding a help desk that understands the powerful user support demands of applications at a reasonable cost. The advantage of the Support IT platform is that the pricing structure is based on fixed monthly rate per user and our support services can be utilized as much as needed.
Additional Benefits of Help Desk
Flexible Application Support
Our team is consistently training and adding to their list of supported applications, tools and services.
SOC 2 Compliance
The controls, procedures and personnel involved in Support IT adhere to industry best practices.
Three Tier Support
Our Help Desk has three tiers of help desk support available to clients that can support all their needs.
Help Desk Integration
We can easily integrate our help desk solution into an existing or new architecture.
User Satisfaction Polling
Using 1-click email surveys, we have quickly been able to improve our service based on your feedback.
Office Apps Supported
The entire Microsoft Office Suite is included in our support, as well as critical business apps such as Adobe Reader.
Business Industries
What We Serve
Insurance
Banking and Capital Markets
Consumer & Retail
Healthcare and Life Sciences
Private Enterprise
Industrial Manufacturing
